Refund policy

 

Returns & Exchanges

Due to the personal nature of fragrances and hygiene considerations, Kayora does not accept returns or exchanges for products that have been opened or used.

However, if you receive:

• a damaged product,
• a defective item, or
• an incorrect product,

please contact us within 24 hours of delivery by emailing kayoraoffical@gmail.com along with:

• Your order number
• Clear photographs of the product and packaging

Our team will review your request and, if approved, arrange for a replacement at no additional cost.

Products returned without prior approval will not be accepted.

Refunds

Refunds are applicable only in the following cases:

• Your order is cancelled before dispatch.
• A replacement cannot be provided for a verified damaged, defective, or incorrect product.

Approved refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.